Return Policy

In the case that you are not satisfied with your purchase (e.g. manufacturing defect, wrong item/type/etc, change of mind, unsuitable), you can request for a return. Kindly contact our Customer Service Representative here, select the option “Returns: Request for Return.” and send us an email before returning the item. Otherwise, your request will not be processed.

  1. Product return request must be made within 7 working days from the date of receival.
  2. Return items must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Any shoes returned must be returned in their original box.
  3. We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.
  4. Items bought during promotional events are not eligible for return and exchange.
  5. Please note that you will bear the cost of the return of the items to YOUNG. Please provide the return parcel tracking number for all items.
  6. The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake.
  7. If the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.

RETURNS

Although we aim to provide our customers with products of the highest standard and quality, if you believe you have received a faulty/incorrect item, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the fault, which will speed up the returns process for you.

YOUNG will, for any products deemed defective, provide a full refund provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact and should not be removed.The provisions set forth herein do not limit any applicable statutory rights.

Procedure to request for return as follows:

  1. Contact our Customer Service Representative here, select the option “Returns: Request for Return.” and send us an email before returning the item
  2. Provide our Customer Service Representative your order details and reason for returns.
  3. Print out your return form(s) that will be provided by our Customer Service team via email.
  4. Insert your return form into the return parcel, then seal the parcel.
  5. Proceed to the nearest post office to post back your returns
  6. Take note of the tracking number stated on the shipping label provided by the postal service as reference.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products. If you are requesting for return due to change of mind, unsuitable or at no reasons, you are required to bear the cost of the return of the items to YOUNG.

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less.

Once the return has been approved, it takes 1-3 working days for the refund to be made by YOUNG to your payment services provider (for example your credit card supplier). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

If the product(s) has been discounted by coupon codes, the amount refunded will be based on the net amount that you have paid. Delivery charges that were paid during the initial order is not eligible for any refund.

Please note, that YOUNG will not be able to refund any additional charges, such as import taxes/customs duties, or cross border fees, applied by your local customs office or bank.

As YOUNG operates the site in Malaysian Ringgit (MYR) and US Dollars, YOUNG is not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than US Dollars. We will not refund any bank charges.

As bank account details are not stored by YOUNG in any of the systems and will be transmitted in encrypted format only, you are required to provide us bank account details for us to proceed with your refund. The onus of entering the bank account details correctly is only on the customer. If customer entered the bank account details incorrectly, YOUNG is not liable for any loss.

For further information and especially if you do not receive your refund within 24 business days, please feel free to call our Customer Representative at [email protected]national.com and let the advisor know the details of your order and about your open question. Kindly note that refund might take longer if there is a delay in reply.

EXCHANGE

Please be informed that we are unable to exchange the item you return at this time. However, you can return the unwanted item for a refund, and proceed to place a new order. Kindly refer to our Return Policy if you would like to lodge for a return.

YOUNG reserves the right to deny a refund if the product(s) does not meet the Return Policy requirements above.

For more details or inquiries on return/refund issues, please contact us at:
Phone: 07-4345888
Email: [email protected]
Operation Hours:
Mon-Fri (except Public Holiday)
8.30AM - 5.30PM
Sat
8.30AM - 12.00PM
(UTC +08:00) Malaysia Time